Refund policy

RETURNS & REFUNDS POLICY

30-Day Fun Guarantee
Try Chip Pong for 30 days. If it's not a hit, send it back for a full refund, no questions asked. This is on top of, and doesn't replace, your rights under Australian Consumer Law below.

  1. Change of mind returns (30-Day Fun Guarantee)
    If you change your mind, you can return your Chip Pong within 30 days of delivery for a full refund, provided:
  • The item is returned in its original packaging, in resaleable condition
  • You contact us at foredaysgolfco@gmail.com to start the return before sending anything back
  • Proof of purchase (order number or receipt) is provided

Return shipping for change-of-mind returns is paid by the customer. Refunds are processed within 7 business days of us receiving the returned item, back to your original payment method.

  1. Faulty, damaged, or incorrect items
    If your order arrives faulty, damaged, or different from what you ordered, contact us at foredaysgolfco@gmail.com with your order number and photos of the issue as soon as possible. We will arrange a replacement, repair, or refund at no cost to you, in line with your rights under the Australian Consumer Law (see below).
  2. Your rights under the Australian Consumer Law
    Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

A major failure includes situations where the goods:

  • Have a problem that would have stopped someone from buying the goods if they'd known about it
  • Are significantly different from the sample or description
  • Don't do what we said they would, or what you asked for and we agreed to, and can't easily be fixed
  • Are unsafe

These rights exist regardless of our 30-Day Fun Guarantee, and are not limited by any timeframe stated elsewhere on this page.

How to start a return

  1. Email foredaysgolfco@gmail.com with your order number and reason for return2.
  2. We'll confirm your return and provide instructions on where to send the item
  3. Pack the item securely in its original packaging where possible
  4. Once received and inspected, we'll process your refund, replacement, or repai
  5. Exchanges
    If you'd prefer an exchange over a refund (for example, a different colourway), let us know when you contact us and we'll arrange it, subject to stock availability.
  6. Late or missing refunds
    If it's been longer than 14 business days since your return was received and you haven't seen a refund, first check with your bank or card provider, as processing times vary. If you still haven't received it, contact us at foredaysgolfco@gmail.com.
  7. Contact us
    Golf Solutions Pty Ltd
    PO Box 154, Mermaid Beach QLD 4218
    Email: foredaysgolfco@gmail.com